Shipping & Returns

*Please note that we reserve the right to correct any errors on our web site without notice. If it concerns an existing order, we will contact you before proceeding with the order. *

SHIPPING

If you are placing an order for the first time, your first two orders must ship to a verified credit card billing address or a confirmed PayPal shipping address. This is for our mutual security and to ensure orders are sent to the correct address. After two successful credit card orders, you can request that your orders be shipped to an alternate address either by adding a comment to your order during checkout or by changing the address in your profile. If you are using PayPal, you may simply change the shipping address during the checkout process.

In all cases, if we identify a problem with the address information you will be contacted by email or phone before any items are shipped. To avoid delays, be sure to enter all the address information correctly when placing an order, including card holder's name exactly as it appears on the credit card.  

As an alternative, we do accept Money Orders issued by Canada Post as a form of payment which does not require any address verification. If this option is selected the order will be placed on a temporary hold until the money order arrives, at which time the order will ship to the desired address. Please note we cannot be responsible for typographical errors or undelivered packages due to incorrect address information. Money Order must be made payable to 'Blades Canada'.

If you are a first time customer and would like to ship somewhere other than the billing address, the only opti
on is PayPal or Canada Post Money Order. We do not make exceptions at this time.

SHIPPING TIMES

All prices, taxes and shipping charges are noted during the checkout process of the shopping cart. All orders are shipped via Canada Post. Shipping times depend on the destination and can range for rural areas. Tracking information is sent automatically to your email address when the order is picked up from our warehouse. Some shipments may require a signature upon arrival.

U.S. orders are shipped via Canada Post which gets taken over by USPS once it crosses the border, usually within one to two business days. You will receive an email from Canada Post with the tracking number which you can also use on the USPS web site once the package has entered the U.S.

Approximate Delivery Times
See below for approximate delivery times only; rural area may take longer that estimations. You will receive an automated email with tracking information when your order is picked up from our warehouse. We cannot guarantee delivery times and are not responsible for delayed shipping times; please order early to avoid delays.

British Columbia (Lower Mainland): 1-2 business days)
British Columbia (Regional): 2-4 business days
Alberta: 2-4 business days
Saskatchewan & Manitoba: 3-5 business days
Ontario & Quebec: 3-7 business days
Maritime Provinces: 3-10 business days
Yukon & Territories: 4-13 business days
United States: 4-10* business days. Customs delays may occur.


RETURNS

In Store: Items purchased in-store may be exchanged for an item of equal or greater value within 14 days from the original purchase date. The item must be unopened, unused and in the original packaging and presented with the original receipt. There are no refunds for in-store purchases. Discounted items are final sale and may not be exchanged for any reason. Return/Exchange time-frames are calculated from the original invoice date, to a maximum of two exchanges.

Online:  Items purchased online may be returned for either an exchange or for full refund, minus any shipping charge. The returned product must be unused and in the original packaging and condition within 14 days of receiving the parcel. Returned items will not be accepted by Warriors and Wonders without a Return Authorization. Please send an email or phone us with your concerns prior to returning your goods.

Exclusions: The following items are sold as finale sale:
Consumable Products (Batteries, Oils, Pastes etc), Zippo Lighters with a broken seal, Smoking Pipes, Grooming Products (Combs, Nail Clippers etc).

All warranty issues have to go through the manufacturer regardless of the brand.
Please note that blade centering on folding knives is not considered a defect.  

If you believe there is a problem that might be a warranty issue, feel free to contact us and we will give you the manufacturer's direct contact information. 

Shipping costs are always the customers’ responsibility, the only exception being if we sent you an incorrect item, in which case return shipping will be reimbursed as described below.

While we try very hard to make sure all orders are sent out correct and in a timely manner, mistakes do happen and sometimes the wrong item gets shipped. If there was a mistake in your order, contact us right away by phone or email and we will work with you to correct the mistake, which may involve getting the incorrect item sent back. In these cases the only acceptable method of return shipping is Canada Post regular ground service (unless otherwise directed by our staff). Use of any other shipping method will result in partial reimbursement only.

Wholesale/ Departmental
: Please contact us for further information. Standard policies do not apply.


 * We do not accept prepaid credit cards or visa-debit at this time. If you have a PayPal account, you may be able to process these cards through your account. See PayPal's accepted methods of payment for more details.


 

 

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