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Holiday Shipping & Important Notes

Please see our "Shipping and Returns" section for more information. 


HOLIDAY SHIPPING
 
Shipping times may vary slightly from usual Canada Post delivery times. We will do out best to send a parcel on its way within 1-2 business days, however we encourage customers to order early to avoid unavoidable delays. Please note that due to increased order volume, we cannot accommodate all order changes and cancellations; you may be responsible for return shipping if we are not able to cancel an order before it ships. If you have an urgent matter, please call us at 604-875-1867 as emails may take more than 48 hours to be responded to.

Approximate Delivery Times

See below for approximate delivery times only; rural areas may take longer than estimations. You will receive an automated email with tracking information when your order is picked up from our warehouse. We cannot guarantee delivery times and are not responsible for delayed shipping times; please order early to avoid delays.

British Columbia (Lower Mainland): 1-2 business days)
British Columbia (Regional): 2-4 business days
Alberta: 2-4 business days
Saskatchewan & Manitoba: 3-5 business days
Ontario & Quebec: 3-7 business days
Maritime Provinces: 3-10 business days
Yukon & Territories: 4-13 business days
United States: 4-10 business days*. Customs delays may occur.


RETURN/EXCHANGE
HOLIDAY POLICY
Online/Telephone Orders placed between November 21st-December 24th as well as In-Store purchases, may be returned or exchanged until January 7th in new and unsued condition. For return procedures, please see "shipping and returns"  link above.

ON HOLD ORDERS

If your order is on hold, an email will be sent to you with further details. To correct an issue in a timely manner either reply to the email or call us at 604-875-1867 as soon as possible. On hold orders will remain on hold no longer than 8 days, after which they will be cancelled. All orders which remain on hold on December 31st, 2017 will be cancelled on January 1st, 2018 if not yet processed.
 

Holiday Store Hours
Christmas Eve Dec. 24th : 10am to 4pm
Christmas Day Dec. 25th:  CLOSED
Boxing Day Dec. 26th:
11am-5pm
New Year's Even Dec 31st: 10am - 4pm
New Years Day Jan. 1st: CLOSED